Erdem, AlpayMedeni, İhsan TolgaMedeni, Ihsan TolgaMedeni, Tunc D.2020-04-132020-04-132012Erdem, Alpay; Medeni, Ihsan Tolga; Medeni, Tunc D. "Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey", Enterprise Architecture for Connected E-Government: Practices and Innovations, pp. 389-411, (2012)97814666182519781466618244https://doi.org/10.4018/978-1-4666-1824-4.ch017Medeni, Ihsan Tolga/0000-0002-0642-7908; Medeni, Tunc Durmus/0000-0002-2964-3320As there has not yet been enough work on enterprise architectures for fully integrated knowledge-based, highly-sophisticated (citizen-oriented) personalized services, this chapter aims to articulate a perspective to design architectures for the development and provision of sophisticated, personalized services. Doing so, the authors benefit from their knowledge and experience in the Turkish e-Government Gateway (eGG) and general e-Government services development and provision. First providing an introduction and background information, the chapter discusses the development of eGG services in Turkey, and then provides a visionary suggestion for knowledge-based personalized, citizen-centric e-Government. Among the suggested perspectives, an E-Citizen Decision Support System, and Entity-Utility and Information Flow Model could be useful for eGG development in Turkey and elsewhere.eninfo:eu-repo/semantics/closedAccessBook Part38941110.4018/978-1-4666-1824-4.ch0172-s2.0-84898205437WOS:000418015100019N/AN/A