Tunc, Sevgi Koyuncu2026-01-052026-01-0520251847-20011848-2295https://hdl.handle.net/20.500.12416/15806Complaint to Compliance is a classroom-based game teaching ISO/IEC/IEEE 12207 standards through real-world complaint-driven scenarios. Grounded in experiential learning, its low-tech, card-based design fosters active learning via guided discussion. A qualitative case study (n=21) analyzed student perceptions, revealing: (1) conceptual bridging of theory and practice, (2) professional identity development, and (3) enhanced engagement through gamification. The accessible design offers a scalable model for standards education. Preliminary findings suggest pedagogical value for information systems education, with further cross-cultural validation needed.eninfo:eu-repo/semantics/closedAccessISO/IEC/IEEE 12207Software Engineering EducationGamificationSerious GamesProcess StandardsClassroom ActivityEmpirical StudyCurriculum InnovationConference Object