Enterprise Architecture for Personalization of E-Government Services: Reflections From Turkey

Abstract

As there has not yet been enough work on enterprise architectures for fully integrated knowledge-based, highly-sophisticated (citizen-oriented) personalized services, this chapter aims to articulate a perspective to design architectures for the development and provision of sophisticated, personalized services. Doing so, the authors benefit from their knowledge and experience in the Turkish e-Government Gateway (eGG) and general e-Government services development and provision. First providing an introduction and background information, the chapter discusses the development of eGG services in Turkey, and then provides a visionary suggestion for knowledge-based personalized, citizen-centric e-Government. Among the suggested perspectives, an E-Citizen Decision Support System, and Entity-Utility and Information Flow Model could be useful for eGG development in Turkey and elsewhere. © 2025 Elsevier B.V., All rights reserved.