Software Standards in Action: A Complaint-Driven Game Inspired by Real Project Failures

Abstract

Complaint to Compliance is a classroom-based game teaching ISO/IEC/IEEE 12207 standards through real-world complaint-driven scenarios. Grounded in experiential learning, its low-tech, card-based design fosters active learning via guided discussion. A qualitative case study (n=21) analyzed student perceptions, revealing: (1) conceptual bridging of theory and practice, (2) professional identity development, and (3) enhanced engagement through gamification. The accessible design offers a scalable model for standards education. Preliminary findings suggest pedagogical value for information systems education, with further cross-cultural validation needed.