Endüstri Mühendisliği Bölümü Tezleri

Permanent URI for this collectionhttps://hdl.handle.net/20.500.12416/226

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Browsing Endüstri Mühendisliği Bölümü Tezleri by Subject "Anahtar Performans Göstergeleri"

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    Citation Count: Müge Gümrah Çoruh (2018). A performance management framework for business analysis / İş analizi için bir performans yönetim çerçevesi. Yayımlanmamış yüksek lisans tezi. Ankara: Çankaya Üniversitesi Fen Bilimleri Enstitüsü.
    A performance management framework for business analysis
    (2018-03-05) Gümrah Çoruh, Müge; Çankaya Üniversitesi, Fen Bilimleri Enstitüsü, Endüstri Mühendisliği Bölümü
    A performance management framework for business analysis (BA) is a road map for project managers and business analysts to evaluate their processes while delivering high quality products and services. Performance measurement according to key performance indicators (KPIs) provides insights into how BA process is managed. BA process is one of the supportive processes for project management (PM) and is critical for an information systems (IS) project's overall success. Bottleneck points are highlighted via proper KPIs determined for performance management. The objectives of this thesis are (1) to investigate meaningful KPIs measuring the performance of BA process for IS projects, (2) to provide a four-layer (BA Knowledge Area (KA), Project Management (PM) KA, KPIs, and PM Process Groups) performance management framework, and (3) to investigate requirements engineering elicitation process and create process flow diagrams. Proposed performance management framework is validated by Delphi method and illustrated via a real-life software project. Additionally, insights into business practice are provided for the proposed framework.